Refund & Returns Policy

On our Store page under FAQ a short summed up version of our RETURN/EXCHANGE POLICY is listed, also various FAQ’s  and other information is all listed there.

Unfortunately some types of products are exempt from being returned. On each Product it is listed if it is eligible for returns. For example: Masks, Socks, Towels, Neck Gaiter (Face Covering), Arm Sleeves, Beanies, Headbands, Any of the Custom Items (see below information on Custom). Some products will say – We can’t accept returns or any exchanges due to the nature of this item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our refund and returns policy lasts 15 days from when you received your order. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are not granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery

Unfortunately, we cannot take any returns or exchanges on CUSTOM ORDERS. Custom orders with your photos, designs, or name on them cannot be sold to anyone else so they are specifically made for you. All sales are final on custom orders unless we sent you the wrong size or if you find a damage to the product.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

Late or missing refunds:              
If you haven’t received a refund yet, first check your bank or credit card account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by email, phone or social media.  


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email, message on social media or call us and then you can send your item back to us.

Shipping Returns

To return your product, you should mail your product back to us at Spirit Shack

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider purchasing shipping insurance. We always use trackable shipping services, so please use a trackable shipping service in returning your item. This way it makes it safer, but We can’t guarantee that we will receive your returned item.

Need Help

If You have additional questions about this policy you can always Contact us by email, phone or on social media. Contact information is on the Contact Us page & Google Business (search: Spirit Shack Marlow Ok). Social media links are listed on all pages of Spirit Shack website in the footer area.